What We Do: Performance Support
What is Performance Support, you might ask? Well, it depends. No, seriously, it’s a thing of its own! In fact, it’s one of the most often overlooked aspects of getting an important change adopted in an organization. Performance support refers to help that is provided to your people after a planned change “goes live” to reinforce new processes and behaviors.
Strategic
We consider and incorporate performance support as a part of a learning, or change communication, strategy. Performance support can be a combination of any number of things, such as online help, on-call technical SWAT teams, monthly webinars to address frequently encountered issues or best practices, targeted SharePoint x-blogs (experiential blogs), knowledge management wikis, how-to videos, etc. We can help you maintain this support until the change has become actualized in the business.
Tactical
Losing steam on an organizational change that was recently launched in your organization? Call us and let’s put together a targeted plan to get your organization back on track. Whether you just need a good quick reference card or a temporary support intervention, we can help your people be the change you want to see in the world.
